Responsibilities

The successful jobholder will be expected to:

  • Be the overall team leader for E-Credit function under Digital banking.
  • Drives sales and growth of E-Credit quality Loan book.
  • Ensure all customer/ service related and CBK related queries are addressed to accordingly within SLA.
  • In charge of arrears management through collections.
  • Ensure 100% compliance with bank policies and procedures.
  • Closure of all audit items related to E-Credit.
  • Ensure continuous monitoring and evaluation of loan book portfolio for informed proposition and decision making.
  • Organizing and tracking campaigns success.
  • Implement E-Credit strategies to achieve effective and Optimum growth of E-Credit Satisfied customers.
  • Ensure operational efficiency and a seamless product relationship experience for all customers.
  • Be accountable for managing the E-Credit function, maximizing performance of the team as well as profitability.
  • Recommend pricing, promotions, sales targets, and programs to meet and maximize revenue targets.
  • Monitor and review E-Credit performance and customer feedback
  • Formulating and implementing sales initiatives and marketing strategies
  • Proactively identifying opportunities and possible partnerships/ innovations for growth and translating those into value proposition.
  • Research, analyze and report important industry and market intelligence in relation to market trends and future product development.
  • Continuously contribute to systems and service improvement by coming up with new services and products.
  • Undertaking User Acceptance test on the enhancements and new system development.

The role holder will be responsible for E-Credit quality loan book growth for the following but not limited to:

  • KB Okolea.
  • Loan on Phone etc.

Qualifications

  • A bachelor’s degree in a Business-related field from a recognized university.
  • Post graduate degree will be an added advantage.
  • A minimum 3-year relevant experience in Credit related matters
  • A proven record of successful E-Credit management
  • Proficient in Ms. Office will be an added advantage.
  • Good knowledge of E-Credit with a good understanding of the different business opportunities
  • Excellent communication & inter-personal skills as well as the capability to understand, manage, deploy, and support several products.